Published
Refund rates, shutdown rates, and what the weighting does
Computed live from every order on the platform. Nobody else publishes these because the numbers are embarrassing. Ours are below.
Store-wide refund rate
17.0%
1,691 line items, all time
Vendor shutdown rate
4.0%
1 of 25 vendors ever listed
Guarantee claims paid
$0
0 of 2 claims
Refund rate by category
Hosting and storage historically run highest. Every vendor sees their own number against this median inside their panel.
| Category | Products | Items sold | Refunded | Rate |
|---|---|---|---|---|
| Hosting & Infrastructure | 8 | 480 | 106 | 22.1% |
| Developer Tools | 3 | 52 | 9 | 17.3% |
| Operations | 10 | 204 | 35 | 17.2% |
| Technical SEO | 5 | 107 | 18 | 16.8% |
| Outbound | 2 | 31 | 5 | 16.1% |
| Content Production | 13 | 298 | 46 | 15.4% |
| Lead Generation | 8 | 313 | 47 | 15.0% |
| Client Delivery | 5 | 206 | 21 | 10.2% |
When refunds happen
Same-day refunds mean wrong expectations set by the listing. Day 22+ means the product didn't hold up. We show vendors both.
- Same day10%
- Days 1–729%
- Days 8–2140%
- Day 22+22%
What the weighting does to scores
Of products with 5+ reviews, the weighted score is lower than the raw average on 5, higher on 10, equal on 1. If it only ever went up, it would be a flattery engine. The method.
| Product | Raw | Weighted | Δ |
|---|---|---|---|
| Tallynest (10) | 3.80 | 2.66 | -1.14 |
| SignalRoute (6) | 4.17 | 4.05 | -0.12 |
| Pulsely (10) | 3.90 | 3.81 | -0.09 |
| Quartz Stream (15) | 3.33 | 3.26 | -0.07 |
| MeridianNote (8) | 3.75 | 3.72 | -0.03 |
| SteadyLens (7) | 4.57 | 4.57 | 0.00 |
| Ledgerwire (6) | 4.17 | 4.19 | 0.02 |
| Wisp Draft (7) | 4.86 | 4.89 | 0.03 |